How to see your Doctor:
We are a bulk billing family practice. Simply walk-ins system. Patients can choose the doctor they want to see or the first available doctor. Emergency cases will have first priority. Longer consultations are available if needed. Please inform the reception beforehand.
General Practice Consultations, Routine Check-ups, Worker’s Compensation, Minor Surgery, Antenatal Care, Pap Smears, Pregnancy Tests, Counselling, Childhood and General Vaccinations, Skin Checks, Baby Clinic, Child Health, Diabetes Testing, Pathology Collection, Women’s Health, Men’s Health, Chronic Disease Management Plans, Health Assessments, Medical examinations for Pre-Employments, Driver’s License.
Fees and Billing Arrangements:
Most of our services are bulk-billed under Medicare. However, there are some services which are not covered by Medicare that will attract a fee. A standard consultation is $65.00 (normal hours) or $75.00 (after hours) for a new patient without a current valid Medicare card. Fees for Medical Examinations and Pre-Employments $110-$150. The reception staff will advise you of the fees beforehand.
Doctors in the practice may be contacted during normal surgery hours. If the doctor is with a patient a message will be taken and you will be advised by the receptionist when it is likely that the doctor will return your call. Your call will always be put through to the doctor in an emergency.
Home Visits/ After Hours
Home visits are available for regular patients of the Practice in exceptional cases only and are subject to the Doctor’s availability. Please call early in the day so a visit can be organized. A standard fee $150.00 applies. Home visit times are normally between 1:00 pm to 2:00 pm.
Patients need to contact the Practice early in the morning to organise an appointment. Further, patients have access to our after hour deputizing service with National Home Doctor Service by calling 13 74 25 (also The Practice’s recorded message has these details). If it is an emergency, please dial 000 or go immediately to the Emergency Department at Nepean Hospital, Dercy Street KINGSWOOD NSW 2747.
Health Information Security (Privacy)
All health records are confidential and are securely stored electronically with password out of public reach. Your personal information may be disclosed to other health professionals such as allied health providers and specialists for your continuity of care. Any other third parties requesting health information is required to provide the Practice with written consent from the patient. You may access your health record with your doctor as a consultation or you may request a copy where an administration fee of $55 will apply. Copies of documents will only be released on the provision of identification. All original medical records belong to the practice. If you would like a copy of our privacy statement, please ask the receptionist for one.
Further, the Practice is participating in the My Health Record uploads, thus if you wish to opt- out, you can do so by going into MyHealthRecord.gov.au to cancel or call Helpline on 1800 723 471 (deadline to opt-out 15 October 2018).
Most results are electronically downloaded into our clinical software. Patients are encouraged to return to the surgery to discuss their results (pathology, scans etc.), particularly if the treating doctor has requested them to do so. Even if initial tests are normal, further testing or treatment may still be required. However, should there be any abnormality with the results, the Practice will contact the patient via telephone or/and registered mail. Please promptly notify the reception staff if you change your phone number/s or address to facilitate a more efficient recall system.
For Preventative health promotion, all patients of the Practice will automatically be on our federal/ state/local reminder/recall system for pathology results and health promotion. If you do not want to be on any of these reminder systems, please let us know so that we can take your name off the system.
Parking and Access
Plenty of parking is available around the building. There is wheelchair access and parking available for patients with disabilities in front or side of the centre.
We are constantly striving to provide/ improve on the quality of health care deliverance for our patients. If you have any comments, suggestions or complaints, we like to hear them. Please feel free to talk to the doctors or Practice Manager. There is a suggestion box for your feedback if you prefer to write to us. All concerns, suggestions and complaints are taken seriously and will be assessed/ addressed in a timely manner. If you feel that you need to take the matter further and wish to discuss the matter outside the surgery, there are several options available eg NSW Medical Board (Ph: 9879 2200) or Health Care Complaint Commission (Ph:1800 043 159) or Australian Commission on Safety & Quality in Health Care (Ph: 9263 3633).